I received a Paypal payment regarding and order, but it's not appearing in the cart.

Article Details

URL:	https://www.claimtheweb.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=45
Article ID:	45
Created On:	06 May 2010 12:25 PM

Answer

If you receive a Paypal payment regarding an order and it is not appearing in the cart, it is due to the nature of how paypal handles transactions.

When an order is placed using Paypal, the customer is sent to the Paypal site to complete the order. Once the order is complete, the customer is given a "return to cart" link within Paypal to complete the order but many times a customer will forget to click this link, or close the browser once the order is completed within Paypal.

This causes an issue as the cart doesn't know if the customer paid for the items they purchased. In this case, the cart statuses the order as "abandoned" and you will need to search by this status to find the customer's order.

Suggested Solution

Try using PayPal Payments Pro or any other payment gateway that doesn't require the customer to leave your cart.