Infusionsoft FAQs
The Path to Doubling Your Sales
Q. How do I know Infusionsoft is the right solution for my business?
A. Ask yourself a few questions. Are you having trouble keeping track of all your leads and customers? Are you spending too much time on boring administrative tasks that keep you from doing more important things to further your business? Are you spending time and money on SEO (website) efforts and not seeing the returns you'd like? Do you feel more like a fulfillment house than an entrepreneur? If you answered yes to any of these questions, then our software is probably right for you. But if you still have doubts you should speak with one of our sales reps to determine whether or not it is the ideal solution for your business. (1-888-606-6330)
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Q. Why is follow-up marketing critical to the success of my business?
A. 80% of prospects don't make a purchase until after the 7th contact with a company. But most small business owners don't follow up more than 3 times, if that. By simply following up consistently with prospects and customers, businesses are able to double (and more) their sales. Infusionsoft helps small business owners fix their follow-up failure and build better, more profitable relationships with all their prospects and customers.
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Q. What makes Infusionsoft different from other marketing, sales, or CRM solutions?
A. Infusionsoft is different in a lot of ways; the most important differences are 1) the marketing automation is unparalleled and 2) you can manage contacts, calendars, notes, pipelines, marketing, reports, affiliates, sales, etc. all in single application. This allows small businesses to eliminate several applications they are trying to duct tape together and empowers them to do everything at once...automatically.) And with the powerful Claim the Web integration, you have the ability to integrate your two most powerful sales tools - your website and your follow-up marketing!
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Q. How does Infusionsoft compare to other solutions?
A. First of all, Infusionsoft combines several sales and marketing solutions into one, simple program. Rather than piecing together multiple systems, Infusionsoft combines their power into one, comprehensive solution. Secondly, Infusionsoft was built specifically for entrepreneurs with 2-25 employees. It’s not a big business solution adapted to work in the small business realm, it’s a small business solution designed for entrepreneurs like you. To compare individual or specific features, take a look at our Infusionsoft Features.
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Q. Is Infusionsoft easy to use?
A. Infusionsoft is easy to use as long as you know what you want to accomplish. With such a powerful tool there are a few learning curves. But for those committed to rapid growth and success, it doesn't get any easier. Plus, as an Infusionsoft customer, you are entitled to free training webinars, the Launchpad, customer support, InfusionCon (our annual user conference) and more. In other words, we’re going to do everything we can to make your transition to Infusionsoft as simple and effective as possible.
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Q. Can you really help me double my sales?
A. Hundreds of testimonials and case studies prove Infusionsoft has the power to double your sales. In addition, there are over 400 entrepreneurs (Infusionsoft customers) in the Double Your Sales Club. Of course, with anything, Infusionsoft only works if you use it. But we will do everything in our power to help you double, or more, your sales.
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The Right Fit For You
Q. What types of businesses are using Infusionsoft?
A. All different types of growth-minded entrepreneurs use our software. From lawyers and dentists to work-at-home moms and Internet marketers. If you need to market, sell and communicate with prospects and customers, Infusionsoft is the way to do it.
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Q. Do you have other customers in my industry?
A. Infusionsoft helps a wide range of entrepreneurs. So most likely, we do. To find out for sure, you can call in and speak to one of our sales reps (1-866-800-0004 ext. 1), or check out the customers that have doubled their sales.
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Q. What if I'm just starting my business?
A. Great! Entrepreneurship is exciting. Using Infusionsoft will start you off on the right foot. In fact, the best time to get started with Infusionsoft is when you're first getting up and running.
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Q. Is my business too big? Too small?
A. Infusionsoft is designed for entrepreneurs and small businesses. Our average customer has 2-4 employees. So there is no such thing as too small. But keep in mind that Infusionsoft is strictly small business. If you have more than 25 employees, are sending more than 1 million emails a month, or have over 500,000 contacts in your database, we’ll probably encourage you to find a solution for mid-size businesses.
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Q. What if I have a product business?
A. Perfect! We have customers that sell everything from spelling manuals, to health products, magazines to instruments and more.
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Q. What if I have a service business?
A. Service businesses are a great fit for Infusionsoft. We have many clients that offer marketing consulting, website and SEO services, as well as those that offer dental and legal services. We even have customers that teach birds how to behave!
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Q. How are you going to help me become successful?
A. Infusionsoft is powerful enough to double your sales. But in addition to the software, we provide you with proven marketing strategies, double your sales labs, the Launchad, Double Your Sales coaching, an annual user conference, a doubling your sales how-to guide, a small business coach dedicated to your success, free support line, and so much more! In other words, if you’re serious about doubling your sales, we’re going to do everything we can to help you do it.
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Q. Can I run more than one business with Infusionsoft?
A. . It certainly is possible to run more that one business with Infusionsoft, but there are a few limitations. You really should have separate accounts for each of your businesses-just to make sure nothing gets mixed up.
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Q. What if I'm not a tech-savvy person?
A. Don't worry if you are not “caught up” on the latest and greatest in the technology world. You don't have to be a whiz kid in order to use our software. We have tons of resources for you to use and learn from, such as The Fusebox and the Launchpad. We also have an Infusionsoft forum that allows customers to talk to one another and ask/answer questions about the software.
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Q. Do I have to be good at marketing to use Infusionsoft?
A. No, you do not. Most entrepreneurs don't consider themselves marketers. But realizing that marketing is important to any business is a step in the right direction. We have tons of preloaded content (emails, and follow-up sequences) in our software to assist you in your marketing efforts. Plus, we'll provide you with tons of marketing resources so your follow-up marketing is always engaging and effective.
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Pricing and Set Up
Q. How long does it take to set up Infusionsoft?
A. It depends on your business, to be honest. Some businesses can be up and running with Infusionsoft in a matter of minutes. Some may require several days to get fully migrated. For most users, they can take advantage of Infusionsoft in under three days. The more features you use, the more time you'll want to dedicate to setting it up for your business.
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Q. How complicated is it to set up?
A. We'd be lying if we said it was effortless ... but thousands of entrepreneurs like you have been able to quickly setup and use powerful follow-up sequences. It depends on what you're set out to accomplish, but it can take between one evening to one week to get fully immersed into Infusionsoft. And we help you every step of the way with our intuitive QuickStart guide. We also have several training videos, articles and the Claim the Web staff will help every step of the way.
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Q. What information can I import into Infusionsoft from my existing software?
A. You can import basic contact information with the standard import tool in Infusionsoft. You may also purchase import assistance for additional information such as orders, contact notes, affiliate information, products, accounts, sales opportunities, etc. All information must be imported from .CSV file format.
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Q. Do I have to sign a contract?
A. No! Infusionsoft is a month-to-month service that lets you stop anytime. Existing contracts are valid and we still honor those if you have one.
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Q. Can I cancel at any time?
A. Yes. If for any reason you need to cancel your Infusionsoft account, simply give us a call. If we can’t take care of your needs, we’ll cancel your account. And you never pay any fees or penalties. Cancellations can only be completed over the phone. Our number is 1-866-800-0004. Tell us you'd like to cancel and we'll connect you to our Customer Care team.
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Q. What if I want to upgrade?
A. Chances are, you will want to upgrade as your business grows. You may upgrade anytime through your Infusionsoft application by clicking on “My Account” or by asking your small business coach to upgrade your application. Upgrade features are instantly available for you to use.
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Q. What if I want to increase my limits?
A. As your business grows, you may hit the limits on your plan. But don't worry. We've got you covered. You may upgrade anytime by clicking the “My Account” link on the top of your Infusionsoft application. You may want to double-check your current edition offering to ensure that you don't pay any overages.
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Double Your Sales Guarantee
Q. What is the Double Your Sales Guarantee?
A. In a nutshell, the Guarantee says: When you use Infusionsoft to fix your follow-up with prospects and customers, you will double your sales. If after 12 months you have not doubled your sales and you’re not confident with the progress you’re making, you can cancel the software and we’ll refund half of your first year’s subscription fees. Of course, with the FREE integration with Claim the Web, you are not paying any fees, but you can still cancel after 12 months if you have not double your sales.
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Q. How can I take advantage of the Guarantee?
A. When you sign up for Infusionsoft, you are instantly entitled to the Guarantee. (You don't need to do a thing!)
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Q. How Infusionsoft Doubles Your Sales?
A. The whole company is here to support you to double your sales. It's not just a guarantee, it's a promise. Come meet the team and watch videos on how we double your sales!
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Multi Media
Q. Can I send fax or voice broadcasts?
A. Absolutely. The software has the ability to automate both. However, these services require an additional fee. For more details and to sign-up, call 1.866.800.0004 ext 1.
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Q. Can I send direct mail?
A. Yes. There is tremendous power in multi-media marketing. You can easily automate direct mail along with your other marketing efforts.
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